APRIL is open to all new and existing guests.
Thank you for choosing Randi Hicks Hair Care! October is now open for booking. The pathway to flawless hair begins here!
Many of your questions will be answered on this booking page. Please take the time to read it in its entirety as you will be held accountable for all information on this page.
Location
We are located at 4695 Washtenaw Avenue, Suite 21, Ann Arbor, MI 48108. My suite is inside of Hair Essentials Salon Studios at Glencoe Crossing, the same plaza that houses Secretary of State. Conveniently located near US-23/I-94 with plenty of parking. Press 21 then đź”” to be buzzed in!
Reservations
My calendar is open one month at a time. On the 15th of every month at 7 pm, ALL CURRENT CLIENTS MAY BEGIN BOOKING. On the 16th, beginning at midnight, NEW CLIENT may begin booking. Appointments are subject to availability. If you have any special requests, please add them to your reservation at the time of booking to ensure your needs are met.
Booking Fee
A 50% booking fee is required for every service, by every client, and applies toward an individual date of service. You may reschedule twice before a new booking fee is required. If you cancel an appointment with proper notice your booking fee can be transferred to a future individual date, not toward your balanced owed. All booking fees are non-refundable, but they are transferable with 48 hours notice of any changes.
Consultations
All Color and Extensions Services require a consultation. Even something as simple as a "black rinse". All consultations include a shampoo/steam/style where we are able to assess your hair's length, density and history, present condition, and future goals. The consultation is essential to your success especially when receiving a service that you will benefit from for months to come. I do not offer virtual consultations, or same day consultation/installs. You do not need to book separate consultations for color and extensions. If you want color and extensions, you should book a Microlinks/Itips Consultation. If you only want color you should book a color consultation. If you cannot book a Microlinks/Itips Consultation it's because my current client list is full and cannot accept any new guests. Keep your IG post notifications on to know when I will accept new guests!
Children and Guests
No children or additional guests are allowed in the salon unless being serviced. There are no exceptions.
Late Arrivals
If you are going to be late please contact us at your earliest convenience. If you arrive 15 minutes past your scheduled service time, we reserve the right to cancel your appointment and your booking fee will be forfeited. If we are able to honor your appointment, a late fee will be assessed.
Cancellations
Cancellations must be made 48 hours prior to the appointment time. Missing an appointment, cancelling or rescheduling an appointment within 48 hours will result in a cancellation fee of 50% of the scheduled appointment value (forfeiture of booking fee). Any credits issued must be used within 90 days of the initial date of the appointment.
You are responsible for canceling/rescheduling your appointment online with proper notice. If you have concerns about making your appointment please cancel or reschedule online through the acuity website/app. All credits must be used within 90 days.
No Shows
“No Call-No Show” clients will be charged 100% of the scheduled appointment cost, and will be only be allowed to rebook future appointments at the discretion of Randi Hicks Hair Care.
Forms of Payment
We accept Cash, all major Credit Cards (VISA, MasterCard, Discover and American Express), Cash App, Apple Cash, Apple/Google pay, and Afterpay. Payment is due immediately upon service completion. All sales are final and there are absolutely no refunds.
Tipping
Tipping is left at the discretion of each client. The industry standard is 15%- 20% of the service total prior to discounts or incentive offers. For your convenience you can leave a gratuity on your credit card if so desired. If you are serviced by our assistants, you are welcome to tip them for their services which prevent long wait times. Our Signature Team greatly appreciates your generosity.
Products
Randi Hicks Hair Care uses industry leading products for licensed professionals. We will not use your personal products unless they are prescribed by your doctor.
Hair Extensions
Raw Indian/Cambodian Hair extensions are included with all of my installs. To ensure the quality of my work, I do not work with outside hair vendors.
Please Note: All hair services are subject to an additional charge depending on density, thickness and length of hair